Customer Service Technician - Skopje or Southeastern Region

We are Printec! Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years. From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Did you know that Printec is behind your daily transactions? Watch the video to discover some of our business solutions.

We are seeking a Customer Service Technician for our operations in Skopje or Southeastern Region, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.

Key role responsibilities: • Providing on-site installations and upgrades of reasonably straightforward products following the plans, either by working alone or as a part of a team. • Resolving routine maintenance incidents and problems addressed either, directly, by customers and/or through the company’s Technical Escalation process. • Develop existing skills and knowledge, as well as, appropriate support resources to find a resolution to customer incidents. • Visiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to use. • Support the production of pre-installation documentation containing detailed task lists and work plans following the outlined template. • Perform regular reporting to the Customer Service Manager or Field Operations Team Leader.