Customer Service: Booking Agent

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,  LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology. We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences. The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!

Responsibilities• Customer queries: Assist guests and property owners with queries, providing prompt and professional support. • Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience. • Build relationships: Build and maintain strong relationships with guests and property owners. • Guest procedure expert: Educate guests and property owners on booking procedures and policies. • Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs. • Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support. • Stay updated: Stay up to date with the company’s products, services, and policies to provide accurate information. • Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction. • Complete tasks: Complete assigned tasks professionally and within deadlines.