Customer Service: Support Consultant

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology. As a Property Support Consultant, you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform. The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!

Responsibilities• Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience. • Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively. • Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles. • Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility. • Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution. • Ensure completion of tasks, projects, and targets with efficiency and professionalism. • Build strong relationships with hosts and internal teams. • Achieve performance targets while maintaining high customer satisfaction. • Document and track all interactions with property owners in the system for continual service improvement. • Monitor host performance and provide feedback and insights to assist in improving services and processes. • Participate in ongoing training sessions to remain informed on industry trends and best practices.