Career Opportunities: Customer Services Agent (95556)

Requisition ID 95556 - Posted  - Customer Services - Guernsey

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Service Area: Guernsey Airport

Salary Grade: PSE Grade A 

Salary Range: £669.73 - £690.52 per week (Including Alternating Shift Allowance and Consolidation Pay)

Working Arrangements: Full Time

The States of Guernsey are looking for a Customer Services Agent to join the team at Guernsey Airport.

The Customer Services Agent will deliver exceptional front line customer service to airport users, providing support to customers who require special assistance ensuring they receive efficient, friendly and professional assistance throughout their journey in support of Guernsey Ports key strategic vision of putting the customer first.

Please click on the link below to view a full job description for this role.

Job Description

Contact: Harrison Bird, Passenger Operations Manager on tel. (01481) 221316 or email: Harrison.Bird@ports.gg

Closing Date:  21 July 2026

We strongly advise that applicants speak to the contact(s) named above before applying for this role. Please do not email a CV to the contact shown above, applications should be submitted online. If you are unable to complete an online application, please contact the Recruitment Team.

Candidates will need to upload a copy of their most up to date CV detailing full employment, voluntary work, and education history (along with the awarding body of any qualifications). The CV should include reasons for any gaps in employment. Candidates should also attach supporting information to demonstrate how they meet the key criteria for the role. The key criteria can be found within the job. The supporting information provided by candidates will be used by the shortlisting panel when selecting candidates for interview.

Internal applicants are required to inform their Line Manager before applying for any States of Guernsey positions. Internal references may be taken up prior to interview.

The States of Guernsey is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Appointment to this role will be subject to satisfactory pre-employment checks being received and some candidates will be required to undertake enhanced and additional pre-employment checks. 

Should the successful applicant not meet the requirements of the role sufficiently they may be appointed at a lower grade than stated. The successful applicant would then have the opportunity to progress to the grade advertised once the necessary skills and knowledge have been developed and they have demonstrated the ability to undertake the duties at the higher level.

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