Customer Success Manager - Public Sector

Required:

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
• Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
• Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
• Ability to build trusted relationships with both technical stakeholders and executive sponsors
• Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
• Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
• A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
• Adaptability: Ability to thrive in UiPath's evolving customer success model