Customer Success Manager

Customer Success Manager (CSM) – RemoteLocation: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time

Key Responsibilities• Onboard new clients following the sales process and introduce them to our services. • Serve as the main point of contact for clients, providing guidance, updates, and support. • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) • Ensure client retention by proactively addressing issues and providing solutions. • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. • Track and report on client progress and performance metrics. • Escalate issues as needed and manage difficult client interactions with confidence and professionalism • Contribute to process improvements and build out SOPs for the CSM function. • Mentor future CSM team members as the department grows.