- Experience & Expertise
- 2+ years of experience managing customers in high-volume or enterprise environments
- Proven success owning renewal conversations and driving retention
- Experience working with professional corporate teams and executive stakeholders
- Strong organizational and strategic thinking skills, including account planning
- Ability to lead results-driven meetings such as QBRs and executive check-ins
- Communication:
- Strong written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical audiences
- Proactive communicator who keeps internal partners informed and aligned
- Comfortable navigating challenging conversations with confidence and empathy
- Problem Solving:
- Ability to analyze complex situations and identify practical solutions
- Resourceful and collaborative when solving customer or process challenges
- Data-driven decision maker who balances customer value with business impact