Customer Success Specialist - Vio

Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment. You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team. What You Will Do • Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start • Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform • Handle incoming support tickets and client inquiries in a timely, professional manner • Help monitor account health and flag potential issues to the CSM team • Conduct platform walkthroughs and training sessions with dealership staff • Collect and document client feedback and relay it to the product and tech teams • Educate clients on Viova AI capabilities to drive adoption and confidence in the platform • Collaborate closely with CSMs to ensure clients receive consistent, proactive support