Customer Success Specialist

Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. For more information on the group, please visit www.creditstar.com. Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, then we invite you to apply as a  ROLE: Customer Success Specialist - Fluent Danish speaker YOUR ROLE: We are currently looking for a new fluent speaking Danish speaking Customer Success Specialist to join our team. Being fluent in Danish & English languages (written and verbal) with excellent communication skills and previous experience in customer service is essential, as you will be responsible for providing our DK customers with outstanding customer service experience. This position will be at the heart of the operation. YOUR RESPONSIBILITIES:   As a Customer Success Specialist, you will be responsible for providing fantastic customer service experience for our DK-based customers. The job involves managing client applications, maintaining and developing existing customer relations and replying to enquiries.

• Customer Support.  Managing and maintaining existing customer relations and replying to all income and outcoming enquiries via email, chat and phone. • Loan administration. Including but not limited to reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations. • Debt Collection. Offering additional support for the Debt Collection Team on busy collection days. • Compliance. Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets. • Covering for direct team members during their time off. • Document administration and creating reports for management • Keeping sensitive information and financial records private and confidential • Staying up to date with company rules and policies • Willing to work with and learn from management to properly apply company policy to customer solutions • Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience