Customer Support Agent

Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Agent to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket.

What You'll Do• Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone • Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated" • Log and track cases accurately in the client's CRM/helpdesk system • Identify patterns in recurring issues and flag them proactively to the client • Use AI tools to work faster and smarter  • Manage your own workload and schedule within agreed hours — no one is watching over your shoulder

Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to.