Customer Support Executive (Spanish Speaking)

Company Overview CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team. Reporting Line: Reports directly to the Head of Customer Support Location: LATAM (Remote)

Your Role Effectively managing the company chats, E-mails and calls -Identifying and assessing customer’s needs to achieve satisfaction -Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame -Updating CRM and keeping records of all communications and action taken -Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks -Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction