Customer Support Representative

You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.

Day to Day Responsibilities:

• Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
• Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
• Communicating shipment requests to our logistics team to ensure timely delivery of packages
• Reporting any bugs in our operational flow that our tech team can fix.

At Veriswap, You’ll Enjoy:

• Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
• Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.