Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities • Respond to customer inquiries. • Resolve issues professionally. • Document interactions accurately. • Escalate complex issues. • Meet response-time goals. • Maintain customer satisfaction. • Collaborate with internal teams. • Follow company procedures.