Customer Support Specialist (French Speaking)

Neo Group is a Malta-based startup established in 2024, built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. Role OverviewThe French-Speaking Customer Support Specialist serves as the dedicated point of contact for French-speaking customers, delivering seamless and professional service across phone, email, and chat channels. They tackle complex, industry-specific challenges with accuracy and efficiency, ensuring every customer concern is resolved with confidence. Through careful CRM documentation, they keep the international team aligned and informed, contributing to a well-connected global operation. Collaborating across a cross-functional team, they handle high-impact issues for world-class brands while continuously expanding their product knowledge and service expertise through ongoing training.

What We Expect From You:

• The Bridge Builder: Engage with French-speaking customers via phone, email, and chat, ensuring every interaction is seamless and professional. • The Detective: Solve complex challenges unique to the gaming industry, providing accurate solutions in a timely manner. • The CRM Guru: Carefully document interactions and feedback, helping our international team stay aligned and informed. • The Collaborator: Work across a global, remote team to resolve high-impact issues for world-class brands. • The Continuous Learner: Dive into training sessions to sharpen your product knowledge and service mastery.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.