Customer Support Specialist (Shifts: Day/Afternoon & Weekend)

The role requires working across three shift types (day and afternoon shifts, including weekends), with a monthly schedule provided in advance.
Please note: during the 3-month training and probationary period, working hours are 9:00–18:00 or 8:00–17:00, Monday to Friday, and work is fully on-site at our Kaunas office.

Nice to have: 

• Familiarity with automation practices and improving customer satisfaction
• Proficiency in working with the Intercom system and using chat GPT tools

Here’s what we offer: 

• Fair pay for bold work: We reward your expertise with competitive pay that grows as you do.
• Hybrid Work Flexibility: Work 3 days in the office and 2 days from home or wherever suits you best.
• Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours, as well as your birthday day off.
• More time that truly counts: Enjoy a 4-day workweek for one month a year, depending on how well the company hits its goals. Plus, earn an additional vacation day for every working year with us - up to 4 extra days.
• Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free.
• Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, sport communities, and more.
• Environment for real impact: Got an idea that'll make OBDeleven better? Share it, get feedback, fine-tune, and take action. We trust expertise and value ownership.

Gross salary in a range: 1600 – 2100 € / month (depends on your experience)