Customer Support Specialist

The role

You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.

Every user at Duel is a VIP. Act accordingly.

If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.

What you'll do

• Own live chat five days a week minimum, plus when things kick off outside hours
• Manage socials and community platforms
• Actively test the site — find bugs, raise them, follow up until they're dead
• Test new features before they ship
• Handle escalations and edge cases — nothing gets dropped
• Manage crisis situations solo
• Spot root cause issues and fix the process, not just the symptom
• Get involved everywhere. Laziness won't last here.

What you'll need

• A brain
• Thick skin — users will insult you and worse
• Ability to stay calm when everything is on fire
• Genuine desire to help people, not just close tickets
• Troubleshooting instincts and attention to detail
• Comfortable with crypto
• Support experience preferred, remote experience a plus

Come keep the cult running.