Customer Support Specialist

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps). • Provide helpful and relevant information to ensure a positive customer experience. • Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements. • Demonstrate in-depth knowledge of products or services to confidently address customer queries. • Resolve customer complaints and issues promptly, ensuring customer satisfaction. • Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty. • Leverage customer service skills to maximize the value of each customer interaction. • Apply all acquired skills from company trainings • Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation. • Escalate unresolved issues or concerns to the Team Leader for resolution. • Ensure the confidentiality of client and customer data. • Follow company policies and procedures diligently. • Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting. • Actively participate in individual and team training or meetings to maintain up-to-date knowledge. • Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours. • Perform any additional duties assigned, in alignment with the role’s scope.