Customer Support Specialist

About CXM Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide. Role Overview The Customer Support Executive is responsible for delivering a reliable client experience across the company’s trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services. Key Responsibilities · Manage and respond to client inquiries via live chat, email, and client portal · Provide accurate and timely support in line with defined service standards · Perform KYC procedures and ensure accurate processing of trading account information in the CRM system · Coordinate with internal departments as required · Follow up to ensure client issues are fully resolved · Adhere to internal operating procedures and company policies