Customer Support Trainee

• Assist in providing excellent customer support through various channels including phone, email, and chat. • Handle basic inquiries and troubleshoot simple issues under supervision. • Document customer interactions accurately and follow up on outstanding issues. • Learn about Smart Technology Solutions products and services to effectively assist customers. • Collaborate with team members to escalate more complex issues to higher-level support staff. • Participate in training sessions and team meetings to improve customer service skills.