Career Opportunities: DEPUTY MANAGER (76624)

Requisition ID 76624 - Posted 

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Job Purpose/Position Summary

The key responsibility & objective is to drive the support activities & processes of controlling branches in line with the governing IT policies and process guidelines.

Job Responsibilities

• The key responsibility & objective is to drive the support activities & processes of controlling branches in line with the governing IT policies and process guidelines.
• Coordinate with internal & external service providers on various service interruptions issues and ensure that the service downtimes are minimized. Keep the controlling branch users informed about the service downtime & availability information. Study and recommend alternate solutions as part of Service Improvement Plan (SIP) if necessary.
• Act as immediate support person for the Incident calls raised through the call module for the controlling branches.  Ensure that all the user-logged breakdown calls within the branches are closed with the agreed timelines.
• As custodian of all the IT assets (including equipments & tools) of the controlling branches, ensure that all the IT equipments & tools are serviced timely and kept in working condition. Take appropriate measures to improve asset condition with high ROI. Submit list of disposable assets and plans to dispose of the assets as per GREEN IT norms & our policies through Regional Bits, if any asset is found unusable or beyond repairs. Maintain physical copies of assets invoices, warranty cards, installation reports and keep track of AMC renewal and warranty expiry dates. Coordinate with internal, external auditors and accountants on queries pertaining to fixed IT assets. Produce relevant asset related information/records on demand to Regional Bits.
• Keep track of Access Management activities for Users and respond to and fulfil standard service requests (create /alter/ disable / link / de-link user accounts and services on need) as per the policy upon a call is booked towards the same.
• Respond to non standard service request and accordingly recommend appropriate solutions to Regional Bits for his approval on the same. Maintain adequate inventory of consumables (Paper Rolls, Printer Cartridges, HHD and BHHD replaceable components, etc..) and replenish the stocks timely in order to avoid chaos during critical times.
• Conduct/arrange proper training of the users on regular basis and take feedback to bring performance improvements in all the modules used at the controlling branches.
• Regularly coordinating with the Regional/Zonal Bits in Timely process payments of service providers & suppliers. Coordinate with suppliers of Printing Services provider on billing and maintenance related matters.
• Execute activities as per instructions from RO / H.O. / Projects teams
• Review & monitor ongoing projects and circulate report to entire zone.

Skills

Education

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