Damage Investigator

Job Description

Job Title:  Damage Investigator - Jefferson County

Job Location (Short):  Birmingham, AL

Workplace Type:  Field

Employment Type:  Hourly

Discover a more connected career

Our Damage Investigator plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.  

The Damage Investigator (DI) reports directly to the Operations Manager. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The DI objectively investigates utility damages and communicates findings to management. The DI improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

Key responsibilities will include:

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.

• Identify at-risk Field Technicians who need additional training to prevent potential for damages.

• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.

• Correct the field risk findings and coach/mentor technicians.

• Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.

• Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.

• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.

• Provide witness testimony in small claims and litigated cases when necessary.

• Promote and maintain a strong safety culture and ensure quality standards are being met.

• Promote a good working relationship with clients, excavators, regulators, employees, and the public.

• Operate company vehicles in a safe manner and maintain a professional appearance.

• Will support hands-on utility locate training and education in Damage Prevention

• Remain current on existing and emerging learning methodologies and technologies

• Ticket production and weekend work may be required, as needed

• Mentor and field train new employees

• Completes other duties, as needed

What you’ll need

Required skills for success:

• High School Diploma or GED equivalency
• Two (2) or more years of experience locating underground utilities and/or combination of related experience required
• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
• Demonstrated ability to appropriately coach and mentor technicians.
• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
• Proficiency in computer based technology and ability to learn new systems & software related to the role.
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment
• Respond to emergency calls, as needed.
• Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)
• Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.

The wage range for Damage Investigator - Jefferson County is $20.00  - $24.00.

Why work with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together 
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.   
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Req Id:  9230

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