Danish Speaking Customer Service for E-Commerce Platform - Work In Greece

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Danish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in sunny Greece. This role is suited for individuals who are passionate about online retail and dedicated to providing exceptional customer support. As a representative, you will assist customers in Danish, helping them navigate the platform and addressing various inquiries effectively.

Key Responsibilities • Handle customer inquiries related to the e-commerce platform, including orders, returns, and product information via phone, email, and chat in Danish. • Provide comprehensive assistance on account management, payment processing, and shipping inquiries. • Resolve customer complaints and issues promptly to ensure a satisfactory experience. • Document all customer interactions and feedback in the CRM system for record-keeping purposes. • Collaborate with other departments to enhance customer service delivery and resolve complex issues. • Stay informed about product offerings, promotions, and e-commerce trends to provide relevant assistance.