Danish Speaking Customer Service for Telecommunications Company - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Telecommunications Company, located in Greece. This role is designed for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Danish, addressing their inquiries and providing outstanding support for telecommunications services.

Key Responsibilities • Manage customer inquiries regarding telecommunication services, including mobile plans, account issues, and technical support via phone, email, and chat in Danish. • Provide detailed information on service plans, features, and promotional offers. • Assist customers with technical troubleshooting and ensure effective resolutions to enhance their experience. • Resolve customer complaints and issues promptly, ensuring high levels of satisfaction. • Document all customer interactions in the CRM system for accurate record-keeping and follow-up. • Collaborate with internal teams to improve service delivery and address customer needs effectively. • Stay informed about industry trends and new telecommunications technologies to provide relevant assistance.