Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Danish Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class employers across Europe. We take pride in facilitating professional growth by placing candidates in high-impact roles, specifically within the dynamic and fast-paced customer support services industry. Job OverviewWe are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This role offers an exceptional opportunity to join one of the top jobs in Bulgaria, where you will provide expert assistance to international clients within a state-of-the-art contact center environment. Key Responsibilities• Deliver high-quality assistance to Danish-speaking customers via phone, email, and live chat. • Resolve complex inquiries, ensuring premium service standards within the customer support services sector. • Maintain accurate records of customer interactions within the internal CRM system. • Collaborate with cross-functional teams to escalate and resolve technical or billing issues efficiently. • Stay updated on product knowledge to provide accurate and relevant information to all clients. • Contribute to the continuous improvement of customer experience processes and performance metrics. • Foster positive brand loyalty by maintaining a professional, empathetic, and solutions-oriented tone at all times.