Data Scientist

Do you enjoy telling stories through data and working with large datasets? Our Sales Planning team is looking for a Data Scientist to explore customer journey touchpoints, develop dashboards and reports that drive meaningful change in our Call Center. You’ll use your business acumen to turn data-driven insights and analysis into actionable strategies that enhance performance and customer experience.

RESPONSIBILITIES • Write SQL queries and Python code to retrieve, process, and analyze large datasets. • Construct efficient multi-threaded data models from large data sets. • Develop dashboards and create visual reports for both daily operations and executive-level insights. • Apply statistical analysis, predictive/prescriptive modeling, and forecasting to uncover business insights. • Analyze customer journey touchpoints to identify trends, behavior patterns, and areas for improvement. • Make data backed recommendations on Contact Center programs. • Correlate omnichannel data for KPI tracking and manage cross-platform reporting. • Collaborate with stakeholders to understand business needs and deliver clear, actionable solutions.