Dealer Experience Specialist

PACCAR Maharashtra, India
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Dealer Experience Specialist

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Date: Jul 24, 2026

Location: Pune, IN

Company: PACCAR

PACCAR India is seeking an experienced Dealer Experience Specialist to ensures seamless support for PACCAR’s Kenworth and Peterbilt dealer networks by resolving order-related issues and delivering exceptional customer experience spanning various communication channels. The role ensures troubleshooting any order issues and supports a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.

 

PACCAR Parts

 

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

 

Key Responsibilities:

  • Advise dealers concerning truck parts order - status and changes, shipping information, product availability, product programs, and pricing policies.
  • Negotiate vendor availability and lead times based on dealer needs.
  • Resolve issues pertaining to shipments, expedition and special-order handling while providing a high level of service.
  • Participate in special projects and continuous improvement initiatives.
  • Comfortable working in shifts to support U.S. business hours

 

Knowledge & Skills REQUIRED:

 

  • Education Requirements:

    • Bachelor’s degree is required (Engineering, Business or Related Field)

  • 1+ years of previous experience in a fast-paced, Customer Service environment

  • Experience in automotive OEM dealership strongly preferred

  • Strong technical skills and ability to manoeuvre through multiple programs utilizing dual monitors

  • Domain: Experience in Automotive or Industrial Segment

  • CRM & Case Management Systems eg: Salesforce, MS Office Suite

  • Customer experience (CX) certifications would be an added advantage

  • Must be proficient in English communication

 

COMPETENCIES AND BEHAVIORS:

 

  • Able to work independently and make decisions based on policies and procedures
  • Excellent verbal and written communication skills
  • Act with integrity
  • Solution mindset
  • Ability to work closely with others in a team environment
  • Relationship building and de-escalation skills
  • High attention to details
  • Demonstrated ability to follow up on tasks until they are brought to closure

Job Segment: CRM, Engineer, Automotive, Technology, Engineering

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