Demand & Service Manager

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This roles supports the Sales teams to materialize the forecast and coordination with Product lines, Operations, Supply Chain and Finance to secure the revenue commitment of the Division

Key Missions

Coordinates inputs from stakeholders (Sales teams, Supply chain, Procurement), ensures data quality and ensures deadlines are met

Is responsible for Sales and Operations Planning calendar milestones

Defines allocations per region with Division and/or Business Line management and ensures the forecast is in line with allocation

Defines the right Level of supply with Procurement, Global Supply Chain, and Product Line, regarding new product introduction

Supports specific programs (customer transfer plan, design to cost)

Backlogs optimization in coordination with Global Supply chain and plans: prioritizes orders, leads-time optimization, manages escalation processes to mitigate stock-out risks

Aligns with procurement and Supply Chain on critical raw materials on a monthly basis

Provides inputs to the Management team on monthly and full-year forecasts

Arbitrates allocation

Prioritizes orders

Interacts with regional heads and business management

Manages eventually a team of demand analysts

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.