L3 - MC DMS - NE - Nagaon - BACL

Date: 29 Apr 2026

Location: Guwahati RO (BACL), India

Company: bajajauto

Job Description – L3 MC DMS 

Designation

ASSISTANT Manager

Department

MC DMS

Level

L3

Employment Type

Full-time

Location

Nagaon

Reporting Manager Title

Deputy General Manager

Language

HINDI & ENGLISH

Travel

YES

Academic Qualification

Any Graduate/ P.G./M.B.A.

Work Experience

Minimum 10 years of experience

Domain Knowledge (Preferable)

Financial Services/Banking/FMCG/NBF

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis • Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Soft Skills:

• Negotiation skills
• Working with other
• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

Local Candidate

Additional Comment (if any)

-