Digital Customer Success

Job Description

Are you passionate about bridging the gap between cutting-edge digital technology and real-world customer success in water management? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Application Engineer – Digital Solutions, you will be serving as the technical expert for our digital solutions portfolio — combining software, hardware, and IoT expertise to ensure customers successfully onboard, adopt, and expand their use of Grundfos digital offerings across global markets. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position reports to the Digital Customer Success Regional Manager, part of the WU sales organization. It will operate on a hybrid schedule from our facility in Monterrey, NL, Mexico. Relocation for this position cannot be supported and qualified candidates must be authorized to work in Mexico without support now or in the future.

What you will be doing

As a key part of the Digital Customer Success team, you'll create impact by Driving measurable customer outcomes by ensuring the continuous, reliable operation of digital solutions that help manage the world's most vital resource — water.

Your main responsibilities include:

• Build and maintain deep technical expertise across our digital solutions, the applications they serve, and the Grundfos components they integrate with.
• Provide proactive technical support for active subscriptions — configuring solution apps, delivering customer outcome reports, and identifying opportunities for improvement.
• Resolve incidents escalated by local sales, service teams, or customers directly, collaborating with 2nd-level support to ensure timely case closure and customer satisfaction.
• Contribute to continuous improvement by creating documentation, tools, and scripts that enhance support processes and team efficiency.
• Build trusted partnerships with customers using our digital solutions — identifying champions, generating success stories, and fostering a community of engaged digital users.

What makes you a great fit

Above all, you are a technically sharp, customer-centric professional with hands-on experience in IoT, remote monitoring, or digital platforms, combined with a strong troubleshooting mindset and the communication skills to build trust with global stakeholders. We would also imagine that you have:

• Bachelor's degree in Engineering, Computer Science, Electronics, Mechanical or Environmental Engineering, or equivalent practical experience.
• Knowledge of or experience with electronic monitoring systems, SCADA, telemetry, IoT devices, or software-based data management and analytics platforms.
• Experience implementing customer support processes including onboarding, training, and hypercare.
• Fluent in English (verbal and written).
• Availability to partner with stakeholders across different regions, maintaining flexibility to collaborate across time zones and support global business needs when appropriate.

It is a plus if you also have:

• Experience in water utility or building services applications.
• Proficiency in additional languages beyond English.
• Familiarity with customer success methodologies, adoption metrics, or subscription-based service models.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with hybrid working opportunities.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

Information at a Glance

Job details

Workplace:  Hybrid (office and home-working)

Job Location:  Apodaca, Nuevo León, Mexico

Contract Type:  Full-Time

Employment Type:  Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Join our Talent Community

If you want to stay updated on all career opportunities, please join our Talent Community!

Here you can create a job alert to receive updates about job opportunities that match your interest.

Join or Update Your Profile

Grundfos values

• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: +45 87501400 | Fax +45 87501402

×

Show More Details

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Show More Details

Show More Details

AddThis

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Confirm My Choices