Career Opportunities: Digital Intern (Customer Service) (18411)

Requisition ID 18411 - Posted 

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Global Business Services Digital Intern (Customer Service) - Petaling Jaya, Malaysia

About us

We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

On top of that, the role also focuses on leveraging data analytics to improve visibility, efficiency, and decision-making across daily process flows. The intern utilizes tools such as Power BI, Excel, MSO, Celonis, and PowerApps to build dashboards, automate reporting, and deliver actionable insights while contributing to real-world business intelligence and process optimization initiatives.

Roles and Responsibilities:

• Understand Procure-to-Pay (P2P) process flow to identify and implement process improvements
• Collaborate with cross-functional teams to understand business requirements and deliver data-driven solutions
• Support internal and external digitalization and efficiency projects, including documentation, user guides, and presentations
• Engage with assigned suppliers on a regular basis to track updates and support process effectiveness
• Contribute to continuous improvement initiatives and knowledge management activities
• Perform data analysis to identify efficiency improvement opportunities, trends, and operational issues, and present actionable findings to stakeholders
• Build, maintain, and enhance dashboards and reports using Power BI, Excel, and related analytics tools
• Support data extraction, transformation, and validation processes (ETL) to ensure data accuracy, integrity, and reliability
• Create and support digital and AI-driven solutions to streamline Customer Service workflows and improve business efficiency
• Monitor and troubleshoot data inconsistencies across multiple data sources to maintain data quality

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