Career Opportunities: Director of Operations - Patient Access (52928)

Requisition ID 52928 - Posted  - On Going Period (L) - On Going Full Time (FT)

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Reference Number: 52928:  Director of Operations - Patient Access 
Employment Type: On Going Full Time (FT) 
Location: Northern Health (All Campuses) 
 

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none. 

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Director of Operations Patient Access, to join the Northern Health team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals and Kilmore District Hospital.  In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

The Director of Operations – Patient Access, leads and coordinates staff, patients, systems and resources to achieve optimal utilisation of bed capacity across all Northern Health sites at a strategic and operational level. This is a critical role, operating as a key enabler in ensuring Northern Health is responsive to the needs of its community by maximising access to services.

The role works across all sites of Northern Health to consolidate, coordinate and integrate patient access across the entire organisation

The Director of Operations – Access is responsible for developing, reviewing and executing improvement strategies to optimise utilisation of planned and unplanned patient services across all Northern Health to achieve excellence in access to healthcare services. The Director of Operations – Access is also responsible for patient transport across all services sites.

To be successful in this role you will have:

• Current APRHA as a Registered Nurse
• Tertiary or master’s qualifications in health services management or working towards same
• Minimum 5 years’ experience in senior leadership roles in Health Care
• Extensive operational experience in bed management/patient access and demonstrated ability in managing patient access challenges within the public health system.
• Sound knowledge of the relevant performance frameworks, policies and targets pertaining to the public health sector in Victoria.
• Highly developed ability in generating and maintaining collaborative partnerships with stakeholders, both internal and external, to generate and enhance system developments, policy and planning Demonstrated ability in providing strategic leadership and influence

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

We may commence interviews with suitable applicants prior to the closing date, so early applications are encouraged.

For further details, please refer to the Position Description. Alternatively, you can contact Jen Gilham, Divisional Director Emergency Services and Access, via mail @jennifer.gilham2@nh.org.au 

Applications close 17 May 2026

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging, EAP, our online library and onsite car parking

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

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