Director of Product Design - Payments

Attributes We Value: We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. We are seeking a visionary, hands-on Director of Product Design to define the future of Airwallex’s payments platform, the global infrastructure that powers how businesses accept payments online and in-person across currencies, methods, and markets. You will own the design strategy and execution of our core payments capabilities, including global e-commerce, point-of-sale, one-click-checkout, and risk and compliance-critical experiences. You’ll partner closely with product and engineering leaders across Payments and Risk teams, and lead a high-performing team of product designers building powerful payment experiences, APIs, and workflows.

Requirements:

• Experience: 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers.
• Domain knowledge: Experience in online payments, risk & compliance, or adjacent financial products.
• Design craft & systems thinking: Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases.
• Leadership & influence: Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism.
• Data- and research-informed: Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact.
• Communication & storytelling: Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences.
• Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints.

Nice to Haves:

• Background working with API products and developer-facing experiences.
• Degree in Design, HCI, Computer Science, or a related field.