Disputes Specialist

HEINEKEN Kraków, Lesser Poland, Poland

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Disputes Specialist with Spanish

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

driving improvements, being customer oriented and using language skills to liaise with local customers and understanding their pain points
using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in future
demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution
managing customers queries, solving and closing disputes and performing root cause analyses
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
driving own personal development in Finance specific skills and business knowledge of implementing prepared development plan
ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
maintaining complete and up to date process documentation.

You are a good candidate if you have:

Spanish on at least C1 level
English on at least B2 level
strong analytical skills
strong understanding of end2end Order to Cash process
business knowledge including logistic part
ability to translate rout causes into improvements
problem solving skills
written and verbal communication skills
experience in multi-national environment (incl. Shared Services Centres)
mind-set and behaviours aligned with HEINEKEN Finance Behaviours
strong demonstrated use of Excel, Word, and PowerPoint.

You are a perfect match if you also have:

at least 1 year of experience in OTC Disputes area.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up*. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.*

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