Dutch front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services. As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services. Responsibilities • Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat • Troubleshoot and resolve hardware and software issues effectively • Document technical issues and solutions in our support system • Advise clients on best practices and usage of our products • Collaborate with technical teams to escalate and resolve more complex issues • Engage in continual training to enhance your product knowledge and technical skills • Collect and analyze client feedback to provide insights for service improvements