Dutch-Speaking Customer Support Specialist - iGaming | Relocate to Malta

Ready to take your career abroad? Imagine living in one of Europe's most exciting international destinations while building your career in one of the world's fastest-growing industries. Malta offers the perfect combination of sunshine, career opportunities, and an international lifestyle, making it a popular destination for professionals from across Europe. Whether you're looking for your first role abroad or your next international career move, this is an excellent opportunity to gain valuable experience in the iGaming industry while enjoying life on a Mediterranean island.

About the Role Our client is looking for a Dutch-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours • Shift-based schedule, including evenings, weekends, and public holidays • Hybrid working model • Up to 40 days per year working fully remotely

Your Daily Tasks Will Include: • Supporting customers via phone, live chat, and email • Resolving payment and withdrawal enquiries • Processing KYC documentation and customer verification • Performing security checks on customer accounts and transactions • Working closely with the Payments, Fraud, and Compliance teams • Analysing customer trends and identifying process improvements • Contributing to team KPIs and service level targets • Delivering an outstanding customer experience with every interaction