Ecommerce Project Manager

Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands. The RoleWe're looking for a full-time Project Manager to lead the delivery of new-build ecommerce projects — from discovery through to go-live — for clients across Australia's ecommerce industry. You'll use a variety of delivery methodologies (Agile, SAFe, Hybrid, Waterfall) to manage multiple development teams located internationally, driving clients' business goals and leading innovation across the region. You will be our client's main point of contact, working closely with our Heads of Delivery and Client Success Director to ensure Tryzens provides a high level of service and delivers high-quality projects on time and to budget. Our clients are our partners, and we pride ourselves on the strong relationships we build with each one — with the Project Manager playing an integral role in that partnership. What You'll DoProject Management• Own delivery of new-build ecommerce projects end-to-end: discovery, requirements definition, build, testing, and go-live. • Create project timelines, manage risks and dependencies, and secure commercial approvals across each phase. • Plan and book project resources to deliver all delivery items in line with agreed release plans. • Facilitate all project meetings focused on status reporting, problem resolution, and feedback. • Manage offshore project delivery teams, ensuring collaboration and clear communication across time zones. • Work with third parties on risks and dependencies affecting the build. • Provide weekly project, financial, and schedule reporting to stakeholders. • Deliver every project to budget and within agreed timelines, from kickoff through hypercare.

Client Engagement• Take ownership of all direct communication with the client and resolve escalations with autonomy within the scope of our service offering. • Collaborate effectively with internal and external colleagues to build first-class customer relationships, with the goal of making every client a lifelong client. • Identify risks that threaten client satisfaction or renewal, and execute mitigation plans. • Work closely with the Client Success team to identify and develop new opportunities within existing accounts. • Conduct regular reviews with clients on services delivered. • Listen carefully to clients to understand their key business issues and opportunities, translating them into business-impacting delivery outcomes.