Email Customer Service Representative

As an Email Customer Service Representative, you will play an important role in shaping the customer experience through thoughtful, accurate, and timely support. This role is well suited to someone who enjoys written communication, solving customer issues with care, and working across teams to ensure each case is handled effectively from first contact through resolution. Responsibilities• Respond to customer inquiries via email with clear, empathetic, and timely support. • Maintain accurate customer records and document interactions in the support system. • Deliver high-quality service while meeting response time and customer satisfaction targets. • Collaborate with logistics and internal teams to escalate and resolve complex cases. • Resolve order, shipping, refund, and product issues across multiple markets.