End-User Support Technician with Senior Executive Support

Executive Support • Deliver white-glove technical support to Executive Staff and C-suite leaders for laptops, desktops, mobile devices, and other executive systems. • Be on-call to respond to urgent executive support needs. • Work onsite Monday–Friday to provide consistent executive support. • Plan, support, and troubleshoot onsite and offsite AV events, including executive briefings, board meetings, presentations, and hybrid collaboration. • Proactively identify and resolve executive-level technical issues. • Develop and maintain technical procedures and documentation specifically for executive systems. End-User & General IT Support Software & Device Support • Install, configure, and troubleshoot end-user software, operating systems, and digital certificates. • Manage incidents and service requests for all users, ensuring high service quality. • Provide general mobile device support. Audio/Visual & Event Support • Support and maintain conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx. Data, Security & System Maintenance • Restore and repair data, decrypt inaccessible files, migrate user/project data, and resolve file permission issues. • Apply OS upgrades, firmware updates, and security patches. • Configure, maintain, and troubleshoot UPS devices; coordinate vendor engagements and downtime. • Support local physical security systems, including access control badges and cameras. Network & Infrastructure Support • Install, patch, and maintain network equipment and structured cabling. • Diagnose and resolve wired and wireless network connectivity issues. • Support infrastructure initiatives, including site openings, closures, expansions, migrations, and acquisition integrations. Hardware, Peripherals & Physical Support • Plan and execute workstation moves, including computers, phones, and connectivity setup. • Configure and troubleshoot multifunction print/scan/fax devices; coordinate hardware replacements with vendors. • Maintain stockroom inventory, audits, and replenishment. • Prepare obsolete or decommissioned IT assets for proper disposal. • Collaborate with cross-functional IT teams to resolve escalated issues. Documentation & Service Management • Document all work in ServiceNow and consistently meet SLA requirements.