Enterprise Account Manager

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team. We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities: • Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones. • Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. • Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. • Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. • Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement. • Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products. • Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.