Executive Customer Services

Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience. • Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines. • Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates. • Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders. • Escalate unresolved issues or complex complaints to the complaint in-charge for further action. • Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams. • Generate and maintain all required service call records and other system documentation to support complaint resolution. • Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management. • Coordinate with internal departments to address complaints effectively and improve customer satisfaction.