Field Manager - Philadelphia, PA

Essential Functions/Physical Requirements of Job:

• Plan, prioritize, and oversee daily and weekly field operations, including installer and subcontractor scheduling, workload balancing, and project execution.
• Review and approve job readiness, installation documentation, and project timelines, exercising discretion to resolve issues that may impact delivery, quality, or customer experience.
• Direct, supervise, train, coach, and evaluate W-2 installers and 1099 subcontractors to ensure consistent execution of company standards, quality expectations, and safety requirements.
• Interview, select, onboard, and retain qualified installers and subcontractors, maintaining a ready and compliant labor pipeline.
• Serve as the escalation point for complex operational and customer issues, applying independent judgment to resolve non-standard or out-of-policy situations.
• Conduct and oversee jobsite quality control inspections, determine corrective actions, and ensure deficiencies are addressed in accordance with company standards.
• Lead field execution of the customer experience program and manage customer escalations to resolution in alignment with service expectations.
• Establish, monitor, and drive department productivity, quality, and performance goals; analyze trends and implement improvement plans.
• Collaborate with the Production Manager on forecasting, capacity planning, and weekly operational projections.
• Partner cross-functionally with Sales, Customer Service, Inventory, and Operations to ensure material readiness, job flow, and on-time installations.
• Ensure compliance with all safety, OSHA, labor, and company policies; enforce jobsite safety standards and address violations.
• Oversee documentation, system reporting, and operational audits within CRM, LP, and other platforms to ensure data accuracy, regulatory compliance, and performance reporting integrity.
• Approve subcontractor pay sheets and installer timecards, resolve discrepancies, and ensure payroll compliance.
• Identify, assess, and mitigate operational risks, including repeat defects, warranty issues, and installer performance concerns; escalate to leadership as appropriate.
• Prepare and deliver daily, weekly, and month-end operational reports and insights to management.
• Ensure compliance with fleet and vehicle safety requirements, including maintaining company vehicles and safe driving practices.

Qualifications:

• Minimum of 3 years’ experience in field, installation or related roles within home improvement or construction required.
• 2 years of experience in a management or supervisor position preferred.
• Strong knowledge of residential remodeling installation practices required.
• Ability to accurately read and use a tape measure required.
• Proven leadership, coaching, and performance management skills a plus.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to work effectively with installers, subcontractors, cross-functional teams, and customers.
• Effective problem-solving skills, including the ability to anticipate issues and implement solutions under pressure.
• Proficiency with operational systems and technology, including CRM, workflow tools, reporting platforms, and basic data entry.
• Customer-focused mindset with experience handling escalations and ensuring high-quality service outcomes.
• Collaborative team player with a growth mindset and willingness to take on expanding responsibilities.
• Valid driver’s license with a clean driving record required.
• Ability to travel to job sites as needed.

Physical Requirements: The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to:

• Remaining in a stationary position (e.g., sitting or standing) for extended periods
• Frequent movement, including walking, bending, reaching, or climbing stairs
• Use of hands and fingers to operate computers, tools, or equipment
• Occasional lifting and/or moving of items up to 25–50 lbs, depending on the role
• Working indoors and/or outdoors in various environmental conditions The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.