Field Service Engineer

Boston Scientific New South Wales, Australia

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Field Service Engineer

Work mode: Field Based

Onsite Location(s):

Mascot, NSW, AU

ABOUT THE ROLE

This role is based in Sydney and will report to the CETS Manager. As a Field Service Engineer, you’ll be on the front lines supporting the installation, maintenance, and repair of advanced medical technologies. Working under the guidance of the CETS Manager, you’ll serve as a vital technical ambassador—ensuring our life-saving devices operate flawlessly in clinics and hospitals. This is a hands-on, customer-facing role that balances technical mastery with empathy and professionalism.

KEY RESPONSIBILITIES

Perform installation, commissioning, and configuration of CE products at customer sites.
Conduct scheduled preventative maintenance in line with manufacturer and regulatory standards.
Diagnose and repair equipment faults, ensuring minimal downtime.
Maintain timely & accurate service records and documentation in a digital system for compliance and traceability.
Collaborate with the CETS Manager and other FSEs to support ongoing service strategies, field team coordination, and customer satisfaction goals.
Provide technical support and training to clinical staff on equipment use and basic troubleshooting.
Communicate effectively with hospital stakeholders to coordinate service visits and manage expectations.
Adhere to hospital protocols, infection control procedures, and safety standards.
Monitor, organise and maintain personal trunk stock, tools & test measurement equipment.
Ensure all work complies with Australian Standards, TGA, Medsafe (NZ), and internal quality assurance requirements.
Work closely with Customer Service Team for scheduling and parts logistics.
Liaise with the Service Contracts Specialist to support contract delivery and upsell opportunities.
Participate in team meetings, training sessions, and continuous improvement initiatives.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Customer-focused mindset with excellent communication skills.
Ability to work independently and manage time effectively.
High attention to detail and commitment to compliance.
Team-oriented with a proactive approach to learning and development.

YOUR EXPERIENCE AND SKILLS

Diploma or Degree in Biomedical Engineering, Electronics, or related technical field.
5+ years’ experience in field service, with proven expertise in medical devices or hospital equipment.
Strong diagnostic and problem-solving skills.
Valid driver’s license and willingness to travel regionally.
Experience working in surgical and cath lab environments is highly desirable.

WHY CHOOSE US?

Great Place to Work Certified in 2024 & 2025
Best Workplaces for Women in 2024 & 2025
Inclusive Employee Resource Groups
2 Wellbeing Days per year
Discounted health insurance
Ability to purchase additional Annual Leave
Employee Stock Purchase Plan
Access to Employee Assistance Program

Requisition ID: 622393

Job Segment: Biomedical Engineering, Cath Lab, Lab Technician, Logistics, Electronics Engineer, Engineering, Healthcare, Operations

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