Field Service Engineering Manager (m/f/x)

About SmartFlower SmartFlower photovoltaic arrays transform clean energy into a competitive advantage. Our eye-catching solar system tracks the sun throughout the day and folds automatically at night, generating up to 40% more energy than conventional photovoltaic installations. With EU-based manufacturing and a global customer base, SmartFlower delivers innovative solutions for commercial, industrial and institutional solar applications.

Position Overview The Field Service Engineering Manager is responsible for SmartFlower GmbH’s after sales service operations across the EMEA and APAC regions. This role oversees customer service activities, installations, warranty claims handling, reseller support, and technical training, while ensuring high service quality and customer satisfaction. The candidate will operate as a working manager, both overseeing service strategy and owning case resolution. The position is based in Pinkafeld and involves up to 25% international travel, primarily within the EMEA region. The Manager will work closely with the Austria based Sales and Quality Engineering functions, alongside the greater product design and service team based in Boston, MA USA.   Key Responsibilities: •  Manage the SmartFlower field service presence in in EMEA, owning regional operations and strategy. Resolve customer escalations quickly and effectively adhering to SmartFlower standard policies while operating autonomously.

• Plan and coordinate installations, commissioning, training sessions, and on-site service activities

• Build and maintain strong relationships with value-added resellers, service partners, and direct customers

• Provide technical training and remote troubleshooting to customers and reseller-partners

• Support manufacturing and supplier quality activities in collaboration with the Operations Quality Manager

• Monitor and report key service KPIs, including service response time, customer satisfaction, and product reliability

• Drive continuous improvement initiatives to enhance service efficiency and cost effectiveness

• Monitor connected system data to proactively identify fleet performance trends and emerging issues

• Maintain and distribute technical documentation, training materials, and software updates