Field Support Manager

• Operational Leadership: • Oversee and support the execution of operational strategies across retail locations. • Ensure consistent adherence to company policies, procedures, and brand standards. • Monitor and analyze store performance, identifying opportunities for improvement and implementing corrective actions. • Training & Development: • Provide coaching and guidance to field managers and store teams to enhance performance and customer service. • Develop and implement training programs to improve operational efficiency and staff engagement. • Lead by example and create a culture of accountability and continuous improvement. • Performance Management: • Monitor key performance indicators (KPIs) and drive initiatives to meet or exceed targets. • Partner with regional and store managers to address performance gaps and implement improvement plans. • Conduct regular field visits to assess operational performance and provide real-time feedback. • Strategic Planning & Execution: • Collaborate with corporate leadership to develop and implement business strategies. • Lead and support the rollout of new products, promotions, and operational initiatives. • Ensure smooth execution of store openings, closings, and remodeling projects. • Customer Experience: • Champion a customer-first culture by reinforcing customer service standards and best practices. • Resolve escalated customer issues and ensure consistent customer satisfaction. • Analyze customer feedback to identify trends and implement improvements. • Cross-Functional Collaboration: • Act as a key point of contact between corporate teams and field operations. • Communicate insights from the field to influence company policies and strategies. • Work closely with HR, Marketing, and Supply Chain to align business objectives.