Career Opportunities: Field Training Manager-Pie Express (2024)

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Field Training Manager

Job Description of a Field Training Manager

Job Title:

Field Training Manager-PX

Location:

Head Office

Grade Level:

Department:

Human Resource Department

Reports to (Title):

Head, Learning and Development

Direct Reports:

• Field Trainers
• Skills Trainers (Dotted)

Job Purpose

To enable Operations’ capability to deliver operational excellence

Core Responsibilities and Key Result Areas

Training & Development

• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Participate in planning and execution of formal and advanced training for operations team
• Identify, evaluate, and analyse problem areas impacting Operational excellence and proffer solutions
• Help maintain the highest level of operational excellence in Operations by identifying barriers to service and advising solutions to fix them
• Develop the Field Trainers to ensure consistent team learning and continuous improvement
• Monitor and report on key capabilities opportunities in stores and advise interventions and ensure the desired impact of the Learning and Development framework
• Build robust mix of training capabilities including but not limited to instructor-led training, in-market training, and virtual-based training, adapting instructional materials to varying audiences and formats
• Research, develop and continuously improve training programs and curriculum for new and existing store personnel, in collaboration with Operations Managers,
• Co-ordinate Operations’ graduate trainee /OMEGA programs
• Monitor and assess the status of learning programs of Graduate Trainees / Omega for areas of improvement
• Design and apply assessment tools to measure training effectiveness
• Conduct regular needs analyses to identify both the needs of the organization and the needs of employees and deploy bespoke or standard interventions to ensure that the organization is fully enabled to succeed and to contribute to the Employee Value Proposition
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Collaborate with Operations Managers to develop their team members through career pathing
• Coordinate off-site training activities for employees
• Prepare and present reports of Field Training KPI
• Manage and maintain in-house training facilities and equipment
• Market and encourage participation in various training programs organised by FC
• Market the training centre facility to companies in Private and Public sectors
• Identify and promote best practices, incorporating into training plans and materials
• Build positive and achievement-oriented working environment for employees.
• Oversee the Field Trainer’s calendar, communications and workshop materials
• Promote effective training and development and good managerial behaviors by developing and maintaining teamwork and a positive climate
• Anticipate operational training risks and develop mitigation strategies
• Any other responsibilities that may be assigned from time to time by Line Manager

Compliance

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved food processes
• Ensure all Health and Safety standards are delivered and met
• Refresher training is implemented as per company guidelines

Key Performance Indicators

• Achieve Graduate and OMEGA Sign Off target
• Achieve Crown Training targets
• New Field Trainers development and Sign Off
• New Training Programs launched nationwide
• Training Audit % target
• Induction Attendees %
• Training Calendar planned quarterly – Key Training Needs
• ITF Compliance % target

Knowledge Requirements

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e. Excel, Word and PowerPoint

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

- A good degree in Education, Business or Finance or any relevant field

HRCI Professional in Human Resources (PHR), Senior HRCI Professional in Human Resources (SPHR) or any other related professional qualification is essential

Minimum of 2 years’ experience in similar role

Decision Expectations

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective

Working Conditions

Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, if there is workload. There may be a need to extend work hours if he/she needs to conduct additional training sessions or participate in various meetings to improve training. This role is largely office-based.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Training and Development Manager

• Human Resources

• Regional Managers/Line Managers

• Area Managers

• Restaurant Managers

• Graduate/OMEGA Trainees

• Field Trainers

• Training Administrator

• Recruitment Manager

• Exchange or provide information

• Obtain, clarify, and discuss information

• Present, discuss information and problems

• Collaborate, negotiate and present ideas

• Deal with, influence or motivate subordinates

• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors

Authorisation

DMD/HD Name and Signature:

Date:

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