Finnish Customer Experience Specialist - Join a Bold iGaming Leader in Malta

The Opportunity: Swap Grey Skies for 300 Days of SunshineAre you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta. Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter. The Role: Impact & OwnershipAs our Customer Experience Specialist, you will be the go-to person for our Finnish players. We believe in empowering our team to actually solve problems, not just pass cases around. What you’ll be doing: • Multichannel Support: Assisting players via phone, chat, and email regarding account queries, payments, and general support. • End-to-End Resolution: Solving cases fully—you own the player's journey from start to finish. • Operational Integrity: Approving withdrawals, handling KYC (Know Your Customer) documentation, and running daily security checks. • Strategic Feedback: Spotting trends and sharing insights with internal teams to improve our processes and products. • KPI Driven: Contributing to a high-performing team atmosphere and meeting service level targets.