Finnish Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs.

Responsibilities • Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat. • Assist passengers with various inquiries including flight bookings, cancellations, and changes. • Efficiently resolve customer complaints and issues with professionalism and care. • Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information. • Document all customer interactions and maintain records in the CRM system. • Collaborate with team members and other departments to ensure a seamless customer experience. • Engage in ongoing training to enhance product knowledge and service delivery.