Finnish Speaking Customer Service Agent - Work Remote In Greece

Finnish Speaking Customer Service AgentAbout Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top-tier multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in meaningful, rewarding careers throughout Europe, we are committed to delivering exceptional recruitment experiences for both our clients and our candidates. At Mercier Consultancy Group, we believe that the right opportunity can genuinely change lives — and we are here to make that happen for you. Job OverviewWe are currently seeking a talented and motivated Finnish Speaking Customer Service Agent to join a dynamic and fast-growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Finnish-speaking professionals who are passionate about delivering outstanding customer experiences and are looking to advance their careers in the Customer Support Services industry. If you are searching for Finnish-speaking jobs or exploring exciting Jobs in Greece, this Finnish Speaking Customer Service Agent position in Greece could be the perfect next step in your professional journey. Key Responsibilities• Deliver prompt, professional, and empathetic customer support to Finnish-speaking clients via telephone, email, and live chat channels. • Accurately identify customer needs, troubleshoot issues, and provide effective solutions in line with company service standards and policies within the Customer Support Services environment. • Maintain detailed and precise records of all customer interactions, enquiries, and resolutions using internal CRM and case management systems. • Escalate complex or unresolved customer issues to the appropriate departments or senior support teams in a timely and professional manner. • Consistently meet and exceed individual and team performance targets, including response times, customer satisfaction scores, and quality assurance benchmarks. • Stay fully up to date with product and service knowledge, ongoing training materials, and any updates to internal processes relevant to the Customer Support Services function. • Collaborate actively with team members and supervisors to continuously improve the quality and efficiency of the customer support experience. • Contribute to a positive, inclusive, and high-performance remote working culture that reflects the values and standards of Mercier Consultancy Group.