Finnish Speaking Email Support Specialist

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for a Finnish Speaking Email Support Specialist. This role is tailored for individuals who are dedicated to providing exceptional customer service and have excellent written communication skills. In this position, you will assist Finnish-speaking clients by responding to their inquiries via email and ensuring their needs are met efficiently.

Responsibilities • Respond to customer emails in Finnish, delivering accurate information about products and services. • Assist clients with issues related to orders, accounts, and general support inquiries. • Troubleshoot customer problems and provide effective solutions or escalate to the relevant teams as necessary. • Document all interactions with customers in the CRM system for accurate tracking and follow-up. • Collaborate with team members to maintain a high level of service quality. • Identify recurring customer issues and communicate feedback to management to enhance support processes. • Stay updated on product knowledge and company policies to provide reliable assistance.