Flemish Help-Desk for a Dutch Digital Solutions Provider - Hybrid, Bulgaria

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively. Responsibilities• Provide first-level support to Flemish-speaking clients regarding digital products and services • Diagnose and troubleshoot technical issues promptly and accurately • Document and escalate complex problems to relevant internal teams as needed • Assist customers through phone, email, and chat communication channels • Maintain clear and detailed records of customer interactions and resolutions • Collaborate with cross-functional teams to improve product usability and customer satisfaction • Stay updated on product developments and industry trends to deliver knowledgeable support